I Made Dwi Suryawan*

Program Studi Usaha Perjalanan Wisata, Politeknik Pariwisata Bali 

Putu Gde Arie Yudhistira  

Program Studi Usaha Perjalanan Wisata, Politeknik Pariwisata Bali 

https://orcid.org/0000-0002-5116-5361  

Ida Bagus Putu Puja  

Program Studi Usaha Perjalanan Wisata, Politeknik Pariwisata Bali 

https://orcid.org/0000-0002-8184-1797  

DOI: https://doi.org/10.19184/bisma.v20i2.60037

ABSTRACT 

Employing a quantitative approach with 163 travel agency employees in Bali, this study evaluates the relationship between work-life balance and intention to stay, with employee well-being serving as a mediating variable. Data were collected via questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4 software. Furthermore, this research examines the role of perceived organizational support in moderating the impact of employee well-being on intention to stay. The findings indicate that work-life balance has a significant positive influence on intention to stay, both directly and indirectly through employee well-being. This confirms the mediating role of employee well-being in bridging the link between work-life balance and employee retention. Interestingly, perceived organizational support was found to weaken the relationship between employee well-being and intention to stay.. Theoretically, this research contributes to the literature on employee retention within the travel agency sector. In practical terms, these findings indicate that organizations need to place greater emphasis on managing employees' work-life balance and intrinsic well-being, while ensuring that organizational support is provided effectively to strengthen employees' intentions to remain within the organization 

Keywords: employee well-being, intention to stay, perceived organizational support, travel agency, work-life balance 

ABSTRAK

Menggunakan pendekatan kuantitatif terhadap 163 staf agen perjalanan di Bali, studi ini mengevaluasi keterkaitan antara work-life balance dan intention to stay, dengan employee well-being sebagai variabel mediasi. Analisis data dilakukan via metode Partial Least Squares Structural Equation Modeling (PLS-SEM) melalui perangkat lunak SmartPLS 4 setelah data dikumpulkan melalui kuesioner. Selain itu, riset ini menguji fungsi perceived organizational support dalam memoderasi dampak employee well-being terhadap intention to stay. Temuan memperlihatkan jika work-life balance memiliki pengaruh positif dan signifikan terhadap intention to stay, baik secara langsung maupun tidak langsung melalui perantara employee well-being. Hal ini mengonfirmasi peran mediasi employee well-being dalam menghubungkan keseimbangan kerja dengan niat bertahan karyawan. Di lain sisi, perceived organizational support justru terbukti melemahkan hubungan antara employee well-being dan intention to stay. Secara teoretis, kontribusi riset ini terletak pada perluasan literatur retensi karyawan di sektor agen perjalanan. Secara praktis, temuan ini mengindikasikan bahwa organisasi perlu lebih menekankan pengelolaan work-life balance dan kesejahteraan intrinsik karyawan, serta memastikan bahwa dukungan organisasi diberikan secara tepat agar mampu memperkuat keinginan karyawan untuk tetap bertahan dalam organisasi. 

Keywords: agen perjalanan, employee well-being, intention to stay, perceived organizational support, work-life balance