Ni Made Devi Devanthi* 

Faculty of Economics and Business, Universitas Terbuka, Denpasar 

Sarwo Edy Handoyo 

Faculty of Economics and Business, Tarumanegara University, Jakarta 

Andi Harmoko Arifin 

Faculty of Economics and Business, Universitas Terbuka, Denpasar 

DOI: https://doi.org/10.19184/bisma.v19i2.53777

ABSTRACT 

In this digital era, cyberloafing—utilizing the internet for personal gains throughout workday—is progressively prevalent within the working environment, including within government institutions. Civil servants, as the backbone of public service, are expected to preserve work efficiency; however, widespread internet access opens opportunities to abuse working hours for personal online activities. This research intends to explore the influence of workload and job boredom on cyberloafing behavior and the moderating role of organizational commitment among civil servants in Central Jakarta. The research employed a quantitative method with data collected through surveys with a total of 222 respondents. AMOS 30 is utilized to analyze the data using Structural Equation Modelling (SEM). The results indicate that both workload and job boredom affect the cyberloafing behavior positively and significantly effect. Hence, organizations should assess workload distribution and avoid overloading employees, in addition, the employees should be introduced to job enrichment strategies, such as task variety or rotational tasks. Conversely, organizational commitment affects cyberloafing negatively and significantly. Furthermore, organizational commitment was found to weaken the positive influence of these variables. These findings highlight the importance of reinforcing organizational commitment to minimize cyberloafing behavior among civil servants. The organizations are ought to increase employees’ emotional attachment to the organization through purpose-driven work and supportive management. They should focus on improving the work environment to reduce the root causes.

Keywords: Civil servants, cyberloafing, job boredom, organizational commitment, workload.